We're monitoring the situation — here's the latest updates
At Gather Federal Credit Union, the health and safety of our employees, members and communities we serve is our top priority. Gather FCU is carefully watching the health risks posed by COVID-19 and is closely monitoring guidance from the Centers for Disease Control and the Hawaii State Department of Health.
We are actively following the latest developments and will continue to follow the guidelines set forth by the Center for Disease Control (CDC) and the Hawaii State Department of Health. Here are a few of the measures we are taking to ensure the health and safety of our employees, our members and our community:
Practicing Social Distancing - To help slow the spread of the virus, we're asking employees and members to keep at a distance. We have implemented shields between our teller stations for face-to-face transactions and have set up our offices so people are 6 feet apart.
We are encouraging members to use our remote services which are highlighted further below. Also, we have minimized risk by postponing large, upcoming events and gatherings and are having our employees stay home if they are feeling ill or at risk.
Increasing Sanitation Measures - While we always strive to maintain the highest standards when it comes to cleaning and maintaining our offices, we're taking it even further by increasing the frequency of our cleanings, concentrating on high touched public areas and we have set up hand sanitize stations for member's use.
We are also keeping our employees informed and giving them the tools they need to keep themselves and their environment safe and clean.
Paycheck Protection Program
Stimulus Payments Notice
In light of the upcoming Federal Stimulus Check deposits, Gather FCU would like to remind our members that there may be delays when using Gather Online and/or Gather Mobile. During this time, we expect heavy usage, which may lead to technical errors when viewing your accounts.
If you are expecting a stimulus check, here are a few tips that will help alleviate any frustrations, as well as the load on our systems:
- If you see a pending deposit in your account, the deposit will be posted on the date reflected in the pending transaction. Unfortunately, we are unable to release the deposit any sooner.
- Check for your stimulus payments after 12:00 pm. Deposits are only processed Monday - Friday (except on holidays), so if your deposit is not available after 12:00 pm, check again the next day.
- Set up deposit alerts so that you are notified when a deposit hits your account - without having to log in. (You will need to allow app notifications in your device settings.)
- When available, you can check the status of your Stimulus Check here: https://www.irs.gov/coronavirus/get-my-payment
We thank you for your patience during this time.
Financial solutions due to loss of job or income
Contact us if you need help
We understand that during this time and even after, many of our members may need assistance because of the impacts of COVID-19.
We are offering payment extensions, loan modifications, emergency loans and financial counseling for members who are experiencing financial difficulties.
We encourage members who may be impacted to reach out to us to discuss how we might be of assistance. For your safety and convenience, we are accepting loan applications over the phone and online.
Call our loan department at 808.246.1277 or email email@example.com and together let's work on a plan.
Contact us if you need help
If you are filing for Unemployment Insurance, the following information has been provided for your convenience if you plan to have the funds deposited directly to your Gather FCU account:
Kukui Grove Office
4493 Pahe'e Street, Lihue HI 96766
Routing Number: 3213-7990-2
10-Digit Account #: xxxxx-xxxxx
Indicate if you would like to deposit to Checking or Savings
If you do not know what your account number is, or would like to confirm, please Call/Text us at (808) 245-6791 or email firstname.lastname@example.org
We encourage you to be safe and bank with us remotely
Our offices are continuing to remain open. However, as we would like to practice social distancing and minimize contact, we highly encourage members to use our remote services. Here, you can get just about all of your banking needs done without having to complete them face-to-face.
We are happy to get you started. If you would like for us to walk to you through any of these remote banking options, please don't hesitate to reach us by phone (808) 245-6791 or email email@example.com.
Download a printable version of our Remote Services Access Guide Here.