Digital Banking

A digital banking upgrade designed for you.

Coming This October

Your banking needs are always evolving and we’re ready for what’s next.

We’re upgrading your Digital Banking experience to deliver a more convenient, secure, and user-friendly way to manage your accounts, finances, and everyday banking all in one secure place.

 

An Important Update

Due to the impact of Hurricane Lowell on our island, our Digital Banking upgrade has been rescheduled from Thursday, September 17, to Thursday, October 15, 2026. We appreciate your patience and understanding as our community continues to recover.

 

Designed for a better digital banking experience.

The new Digital Banking experience brings the tools you use every day into a more convenient and connected experience, helping you manage your finances with greater ease, flexibility, and confidence.

You’ll enjoy enhanced features including:

  • View account balances, transactions, and account details
  • Transfer funds between eligible Gather accounts
  • Deposit checks anytime using mobile check deposit
  • Pay bills and manage payments online
  • Set up account alerts and notifications

  • NEW: Transfer funds to eligible external accounts instantly
  • NEW: Make loan payments with flexible payment options
  • NEW: Manage all your Gather accounts with one simple login
  • NEW: Send and receive money instantly using Instant Pay by FedNow®

Business banking, designed for the way you work.

For our Business Account holders, we’re enhancing the Digital Banking experience with a streamlined solution designed to support the everyday needs of small business owners, with expanded tools to manage payments and finances more efficiently, and the flexibility to grow with you.

You’ll be able to:

  • View balances, transactions, and account details
  • Transfer funds between eligible business accounts
  • Connect and manage accounting and financial management tools
  • Transfer funds to eligible external accounts instantly
  • Send and receive money instantly using Instant Pay by FedNow®
  • Manage access and permissions for additional users
  • Make loan payments with flexible payment options

Temporary Service Interruption

The new Digital Banking experience will launch on Thursday, October 15, 2026.

Our current Online and Mobile Banking will be temporarily unavailable beginning Wednesday, October 14 at 11:00 a.m. through Thursday, October 15.

During this transition, you will not be able to access your accounts digitally or complete transactions such as transfers, bill payments, mobile deposits, or other Digital Banking activities.

Your Gather accounts and funds will remain secure throughout the transition. Any scheduled or recurring transactions will continue to be processed as usual.    



Prepare for Your First Login

Members already enrolled in Digital Banking will not need to re-enroll. After the upgrade, simply log in using your existing user ID and password.

For a smooth first login, please have the following information available:

  • Your current Digital Banking user ID and password
  • Your Gather FCU member number (a 4–6 digit number located in your current Digital Banking profile)

If you’ve forgotten your Digital Banking user ID or password, please contact us before Upgrade Day so we can help you regain access before the transition.

Once the upgrade is complete, you can access Online Banking through the Gather FCU website as you do today. 

If you use our Gather Mobile app, you’ll be prompted to update the app to access the new Digital Banking experience. The app name will remain the same, but you’ll notice a refreshed icon and updated appearance. After updating, simply log in using your existing user ID and password. 

If you use fingerprint or facial recognition to access the mobile app, you’ll need to reset your biometric preferences when you first log in to the new app.

For step-by-step guidance on preparing for the upgrade, please refer to our Reference page. 

If you need help with your username or password, our team is here to assist you. Please call us at 808.245.6791 or visit any Gather FCU branch — we’re happy to help.

 

Changes to Know

As part of this Digital Banking upgrade, some existing services will change.

Zelle®

Zelle® will no longer be available through Gather FCU following the upgrade. Instead, you’ll be able to send and receive money using Instant Pay by FedNow® with participating financial institutions.

For more information, including a list of eligible participating institutions, please visit FedNow.

CardControl

Members who use CardControl for alerts, notifications, or card management will need to set up their preferences again after the upgrade, as existing settings will not transfer. You’ll be able to manage your alerts and preferences in the Cards section of the new Digital Banking platform. A step-by-step guide will be available soon to help you set up your CardControl preferences.

Bill Pay

Your existing Bill Pay payees and scheduled payments will transfer automatically. After the upgrade, we recommend reviewing your scheduled payments to confirm everything appears as expected.

Quickbooks for Business Account Holders

Before the upgrade — Wednesday, October 14:
Complete your final QuickBooks transaction download and make sure all downloaded transactions have been reviewed and accepted into the appropriate QuickBooks accounts before Online and Mobile Banking becomes unavailable.

After the upgrade — Thursday, October 15:
Once the Digital Banking upgrade is complete, you can begin reconnecting your QuickBooks accounts using the new connection.

If you currently export files from Digital Banking for use in QuickBooks, you’ll continue to have access to those files through the upgraded Digital Banking platform.

For step-by-step instructions, including connection instructions for QuickBooks Desktop, QuickBooks Online, and Quicken, please visit our QuickBooks Reference Guide.





































Frequently Asked Questions


We’re upgrading our Digital Banking experience to enhance security and provide a more convenient way for you to manage your finances.

The new Digital Banking experience will launch on Thursday, October 15, 2026.

Your Gather accounts and funds will remain secure throughout the transition. Any scheduled automatic transfers, ACH transactions, or deposits will continue to be processed as usual.

No. Members already enrolled in Digital Banking will not need to re-enroll. You’ll use your existing user ID and password to log in after the upgrade.

You’ll need your existing Digital Banking user ID and password, as well as your Gather FCU member number, which is a 4–6 digit number located in your current Digital Banking profile. 

Your member number is located in your current Digital Banking profile.  See our  Reference page for instructions on where to find your member profile. 

You’ll be prompted to update the Gather Mobile app to access the new Digital Banking experience. The app name will remain the same, but you’ll notice a refreshed icon and updated appearance.

Yes. If you use fingerprint or facial recognition to access the mobile app, you’ll need to reset your biometric preferences when you first log in to the new app.

Your existing Bill Pay payees and scheduled payments will transfer automatically. We recommend reviewing your scheduled payments after the upgrade to confirm everything appears as expected.

CardControl alerts and preferences will not transfer. You’ll need to set up your alerts and preferences again in the Cards section of the new Digital Banking platform.

Zelle® will no longer be available through Gather FCU. You’ll be able to send and receive money using Instant Pay by FedNow® with participating financial institutions.  For a list of participating institutions, refer to the FedNow website.


Business members who use QuickBooks will need to reconnect their accounts beginning Tuesday, October 15, 2026.


If you have questions or need assistance, please call us at 808.245.6791 or visit any Gather FCU branch office. We’re here to help make the transition to our upgraded Digital Banking experience as smooth as possible.








Stay Connected

We’re excited to bring you an upgraded Digital Banking experience designed to make managing your finances simpler, more secure, and more convenient.

We’ll continue to share updates, important dates, and helpful information here as we get closer to launch.


This carousel may contain up to three testimonials (the slides), and it will loop on the first and last testimonials. It autoplays unless prefers-reduced-motion is set to reduced, in which case it will be paused. Previous and next arrows will appear if necessary to move between testimonials, and testimonials may be dragged toward the previous or next. If only one testimonial exists, no arrows or pause button should exist.








    The carousel may contain up to three cards (the slides), and it will loop on the first and last cards. This section may not show as a slider if all cards are visible on screen. Previous and next arrows will appear if necessary to move between cards, or when cards may be dragged toward the previous or next card.