Simple Claims. Real Protection.
If you’ve elected loan payment protection, we’re here to help when life brings the unexpected. Whether you're facing a medical emergency, job loss, or other life-changing events, our simple claims process makes it easier to focus on what matters most—your well-being and recovery.
You can file a claim for any of the following Payment Protection Products:
- Life
- Terminal Illness
- Accidental Dismemberment
- Hospitalization
- Family Medical Leave
- Loss of Life of a Dependent
- Disability
- Involuntary Unemployment
To begin, just fill out a claim form, or call (844) 707-4964 to connect with a TruStage Claims Specialist for step-by-step guidance.
Payment protection is optional and will not affect your application for credit or the terms of any credit agreement required to obtain a loan. Certain eligibility requirements, conditions, and exclusions may apply. Please contact your loan representative or refer to the contract for a full explanation of the terms. You will receive the contract before you are required to pay for any payment protection product. You may cancel the protection at any time. If you cancel protection within 30 days you will receive a full refund of any fee paid. DP-8712468. 1-0126-0228